KBN acknowledges that customer is an essential component in the formula of sustainability. KBN’s reputation as a reliable coal-mining company is build upon customers’ trust. Therefore, we are committed to always providing the best product quality, customer service, technical assistance and after-sales service to each customer.

KBN established Coal Preparation Handling who specifically focused on Coal Quality and Quantity Management is an integral part of all KBN operations. Targets have been established for coal quality management that include:

1. Optimizing Production and Demand Schedules
2. Optimizing the resource, and
3. Ensuring all deliveries to Customers are within specification

KBN Coal Preparation Handling actively involved with customers to ensure that coal quality and quantity meets their requirements and at the same time comply with the applicable Standard Operating Procedure and International Shipping Regulation.